Q: Refer a friend and you both get $20 Off your next purchase!

How to Refer a Friend: Type your friends name into "Who referred you?" on the checkout page. Once we validate your order and referral, you'll receive an email coupon for $20 off your next order. Referral Rules: Referrals must be new customers. Orders must be $100 or more to get $20 off your next purchase. Can only redeem 1 coupon per order.

Question 1

Inner City Local Delivery

Accepted Answer

Last call is 30 minutes before each route time. Any orders placed after the last call will be included in the next delivery route. There is a minimum order amount of $50 for inner city local delivery. Inner city areas include Colwood, Esquimalt, Highlands, Langford, Metchosin, Oak Bay, Saanich, Victoria, and View Royal.

Question 2

Outer City Local Delivery

Accepted Answer

NEW: Sooke deliveries are only available on weekends. There is a minimum order amount of $50 for outer city local delivery. Outer city areas include Sidney, Sooke,  Metchosin, Cordova Bay, Brentwood Bay, Central Saanich, North Saanich, and Sidney.

Question 3

Payment

Accepted Answer

E-transfers must be made before your order is delivered. We will only accept booking requests once e-transfers are received.  Cash on Delivery: We accept cash, in Canadian currency only. Please have the exact amount as our drivers do not carry change. ​ Payment by E-Transfer: Orders will be processed and delivered once we receive your e-transfer. Please send your e-transfers to itstheflowerlab@gmail.com. If you have to make a contact name for it, please call it "TFL". When sending e-transfers, please include your order number in your e-transfer note/message section.

Question 4

Express Shipping

Accepted Answer

Tracking numbers will be emailed on the day of shipping.  Once the tracking numbers are emailed (to the email given by you for that particular order), we will not be responsible for any lost, stolen, misplaced or altered packages containing your products.  You, the customer, will accept the full risk of having your packages sent through the mail in hopes that they arrive safely and securely to you.  Ownership of the package(s) at the point of transfer to the courier company will be transferred to the client.  No credit will be given to the client if a shipping issue occurs (Examples of shipping issues: held packages, lost or missing packages, delivery errors via the carrier).  BC Residents: Get free Next Day Express Shipping when you spend $200 or more! Shipping Speed: Express Shipping - Next day guaranteed service (Monday to Saturday) Shipping Rate: $30 Last Call: Complete your purchase by noon to have your order delivered to your door the next day. Any orders made after the last call will be processed and shipped the following day. Includes tracking information. ​ Outside BC: Get free Canada Post Xpress Post Shipping when you spend $200 or more! Shipping Speed: Canada Post Xpress Post - 2 - 3 day service Shipping Rate: $25 Last Call: Complete your purchase by noon to have your order shipped out the next day. Any orders made after the last call will be processed and shipped the following day. Includes tracking information.

Question 5

Get Free Gifts With Your Orders

Accepted Answer

First Time Customers: Free Pre Roll & Welcome Card $20 Off your next order (valid on $100+ orders)  Orders over $200: Free Next Day Express Shipping (BC Only) Free Canada Post Xpress Post Shipping (Outside BC) Free Outer City Delivery 2 x Free Pre Rolls  Orders $300:​ Free 7 grams of flower (strain will be house pick)  Orders over $500: Free 14 grams of flower (strain will be house pick)

Question 6

Earn Points and Save Money

Accepted Answer

100 Points for every dollar spent (100 Points = $1) Win our weekly giveaway = $20 Off your next order Refer a friend = You both get $20 Off your next order Follow @shoptheflowerlab on Instagram = 100 Points Like on Facebook = 100 Points Share on Facebook = 100 Points Birthday Bonus = 500 Points Leave a product review = 200 Points

Question 7

How to Leave a Product Review

Accepted Answer

Every successful review is awarded 200 Rewards Points!  Go to the product's webpage Scroll half way down the page and click the "Write Review" button Complete the quick form and submit

Question 8

How to Redeem Points

Accepted Answer

$5 Off Discount = 25,000 Points $10 Off Discount = 50,000 Points $20 Off Discount = 100,000 Points ​ * Points can only be used on purchases of $100 or more * * 1 Reward per order *

Question 9

Refer a friend and you both get $20 Off your next purchase!

Accepted Answer

How to Refer a Friend:​ Type your friends name into "Who referred you?" on the checkout page. Once we validate your order and referral, you'll receive an email coupon for $20 off your next order. ​ Referral Rules:​ Referrals must be new customers. Orders must be $100 or more to get $20 off your next purchase. Can only redeem 1 coupon per order.

the f lower lab